{"id":4117,"date":"2026-05-28T06:55:38","date_gmt":"2026-05-28T05:55:38","guid":{"rendered":"https:\/\/menshealthclinic.com\/uk\/?page_id=4117"},"modified":"2026-05-28T06:55:46","modified_gmt":"2026-05-28T05:55:46","slug":"terms-conditions-cpa-uk","status":"publish","type":"page","link":"https:\/\/menshealthclinic.com\/uk\/terms-conditions-cpa-uk\/","title":{"rendered":"Terms & Conditions CPA"},"content":{"rendered":"\t\t
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Welcome to Your treatment program and thank you for choosing MHC Men’s Health Clinic.\u00a0
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At MHC we pride ourselves on providing top quality custom treatments for erectile dysfunction (ED), premature ejaculation (PE) and testosterone deficiency (TD) which are patient outcome focused and complemented by first class patient care.\u00a0
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You have been referred to a licensed Medical Practitioner experienced in creating and overseeing a treatment plan based on Your medical evaluation which has already been completed.\u00a0
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Your journey to improved sexual function should also include certain lifestyle adjustments as defined in MHC\u2019s useful Info Packs, as well as the proper and timely intake of prescribed medication according to the Medical Practitioner\u2019s directions.\u00a0
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Your assigned Performance Manager will contact you monthly to provide you guidance and answer any questions you may have. It is important therefore that you maintain communication with them because they will assist in monitoring Your improved sexual performance every step of the way as they regularly feedback to the Medical Practitioner on Your behalf.\u00a0
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By commencing Your treatment program, you agree that you have read and understood the information about the medication prescribed.\u00a0
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While there are commercially available single ingredient products on the market, following Your consultation, you have accepted and expressly agreed to select an alternative compounded and custom medication as prescribed by the Medical Practitioner.\u00a0
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MHC may not automatically dispatch medication and refills without discussing this with you beforehand where it deems it necessary for medical safety reasons. For us to properly administer your program your communication is essential. If you have missed a call from us please ensure that you call us back. Your medication may be adjusted or changed depending on Your therapeutic results.\u00a0
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By entrusting MHC Men\u2019s Health Clinic to assist with improving Your bedroom performance, you have joined thousands of other extremely satisfied men who have benefitted greatly from restoration of confidence and greatly improved sexual performance.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Clinic-Patient Agreement<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Terms and Conditions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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As a patient of MHC Men\u2019s Health Clinic, you understand and agree to the Terms and Conditions outlined on this page:\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t1. Agreement\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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You acknowledged when You made payment to Us in respect of Your selected Plan, that an agreement comes into effect between You, the Client, and We, Men\u2019s Health Clinic (UK THG LTD), Company Incorporation Number 13980822, based on the terms and conditions below (referred to as this Agreement).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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2. Interpretation<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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In this Agreement:\u00a0
Client<\/strong> (\u201cYou \/\u00a0Your\u201d)\u00a0means the client signing up to the Services.\u00a0<\/p>

Condition<\/b>\u00a0means one or more of Erectile Dysfunction, Premature Ejaculation and Testosterone Deficiency.\u00a0<\/p>

Medical Practitioner<\/b>\u00a0means one or more registered Medical Practitioners to whom we will refer You as part of the Services.\u00a0<\/p>

Fees<\/b>\u00a0means the initial fee payable in respect of our Services, which has been disclosed to you in the Welcome Letter, as well as the cost of the prescribed medication, if any, which will be disclosed in writing to you or on the phone prior to your decision to enroll\u00a0in same.\u00a0<\/p>

MHC<\/b> (\u201cWe \/\u00a0Our \/\u00a0Ourselves \/\u00a0Us\u201d)\u00a0means MHC Men\u2019s Health Clinic Ltd (BC1317300).\u00a0<\/p>

Plan<\/b> means the treatment plan prescribed to you by the Medical Practitioner and accepted by you.\u00a0<\/p>

Treatable<\/b>\u00a0means that upon consultation and assessment, the Medical Practitioner is of the opinion that your Condition is suitable for treatment under the plans for which we are coordinating access.\u00a0<\/p>

Treatment<\/b>\u00a0means the medications and\/or therapies prescribed by the Medical Practitioner in relation to your Condition after consultation and assessment, including any replacement or alternative Treatments that may\u00a0subsequently\u00a0be prescribed by the Medical Practitioner.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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3. Services<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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In return for the Fees, we will provide you with the Services, in accordance with the Welcome Letter and the Agreement. We are providing services consisting in the coordination of various health professionals, including doctors, nurse practitioners and pharmacists, in view of helping you getting access to a Treatment for your Condition in the easiest way possible, with a satisfying customer experience. We are not providing the professional services of the Medical Practitioners and pharmacists with whom you will interact or with whom we will interact on your behalf in connection with your treatment or a Plan, and in no way do we purport to provide medical, pharmacological or other health advice or treatment to you. Instead, we are coordinating your relationship with such professionals, in assisting with setting up the appointments and making the necessary payments on your behalf, out of the Fees. <\/p>\n

Our services also include access to a performance manager who is a point of contact for the coordination with the various health professionals that may be involved in your plan. Such performance manager is not a licensed healthcare professional but is instead a customer service agent available to listen and interact with you on an as required basis. <\/p>

To the extent resources are made available by us during a Treatment, such a guides and other similar materials, such resources reflect the opinions of their author only and do not engage us in any way. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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4. Fees<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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The Initial Fee includes disbursements paid or which become payable for the term of the treatment, such as the cost of medical consultations with a Medical Practitioner, regular performance management, merchant or credit card fees, administration, cost for other services provided and any other recommended treatment charges as agreed previously in writing, but exclude the cost of any medication or drugs prescribed by your Medical Practitioner. The initial fee includes initial, and reasonable ongoing, consultation and assessment (typically over the phone) regarding your Condition and its treatment (including the provision at no additional cost of any prescription required for a Treatment if deemed appropriate by the Medical Practitioner) and any reasonable further testing (such as a blood test) recommended by your Medical Practitioner. <\/p>

The Medical Practitioner shall endeavour to contact you for Your scheduled consultation and call you a maximum of 3 attempts on the agreed date and time of Your appointment. Should you fail to attend Your Medical Practitioner’s consultation, a \u00a325 rebooking fee will be charged. <\/p>

After the initial consultation with your Medical Practitioner and provided he or she has prescribed a Treatment including medications, we will present you with an option for the sourcing of said medications from a registered pharmacist on your behalf in accordance with your prescription and for its delivery to you at your nominated address. Separate fees will be applicable for said service, and they will be communicated to you before you agree to purchase this additional service and said medications. We reiterate that you will remain free to choose the pharmacy of your choosing to procure said medications. <\/p>

The Initial Fee does not include the fees for the consultation of any professional outside of our network. As such, if you decide to consult your own Medical Practitioner, you will need to pay the costs associated with such consultation, and we will not grant you any reduction on our initial fee. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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5. Treatment<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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<\/span><\/span>You agree to: <\/span>
a. fully and transparently inform the Medical Practitioner of your Condition, its history and any other potentially relevant factors, and fully and truthfully answer any questions asked of you by the Medical Practitioner; <\/span>
b. notify your assigned performance manager in the rare situation that you encounter any problems with your Treatment, or develop any significant health complication, whether related to your Condition or the Treatment or otherwise; <\/span>
c. inform the Medical Practitioner of any other drugs or medications You are taking from time to time, and of any changes to your medication routine; and <\/span>
d. adhere to any instructions or directions provided by the Medical Practitioner. <\/span><\/p>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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6. Confidentiality<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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You are voluntarily\u00a0disclosing\u00a0your personal health information and financial information (“personal information”) for the purposes of obtaining the Services. We will take reasonable steps to protect all personal information\u00a0in accordance with\u00a0our privacy policy, which can be found here: https:\/\/menshealthclinic.com\/ca\/privacy-policy\/. However, you understand that there are risks involved in\u00a0disclosing\u00a0personal information.\u00a0You are voluntarily accepting all of the risks associated with disclosing personal information, electronically or otherwise.\u00a0<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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7. Capacity and liability<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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You acknowledge and agree as follows:\u00a0<\/span>
a.\u00a0the Medical Practitioners to whom We will refer You as part of the Services are UK General Medical Council registered medical practitioners familiar with the Conditions and their treatments, and the pharmacists from whom we will source Your Treatment are General Pharmaceutical Council registered pharmacists, but We are not responsible for the manner in which they conduct themselves in the discharge of their professional duties and obligations. You release\u00a0Us from and indemnify Us against\u00a0any and all\u00a0claims by You in connection with any act or omission of the Medical Practitioner or of any pharmacist from whom we source Your Treatment.\u00a0<\/span>
b.\u00a0while we have a deep understanding of the Conditions and of treatment options,\u00a0We\u00a0are not registered Medical Practitioners or registered pharmacists and do not purport to\u00a0represent\u00a0Ourselves as such.\u00a0<\/span>
c.\u00a0to the fullest extent permitted by applicable law, We exclude all liability (whether contractual, tortious or otherwise) or consequential loss suffered by You under or in connection with this Agreement, the Services and the Treatment, and limit any residual liability (whether contractual, tortious or otherwise) to You under or in connection with this Agreement, the Services and the Treatment to the Fees paid by You.\u00a0<\/span>
d.\u00a0You will pay Us the Fees in relation to Your selected Plan, and any other costs, losses,\u00a0damages\u00a0or expenses\u00a0We may suffer or incur in connection with any breach of this Agreement by You.\u00a0<\/span><\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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8. Termination<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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a. We may\u00a0terminate\u00a0the provision of the Services prior to the expiry of the term of your selected Plan if:\u00a0<\/p>

  • the Medical Practitioner\u00a0determines\u00a0on medical grounds that your Condition is no longer suitable for the Treatment; or\u00a0<\/li>
  • we are no longer able to provide you with the Services.\u00a0\u00a0<\/li><\/ul>

    b. Either we or you may\u00a0terminate\u00a0the Services (including prior to the expiry of the term of your selected Plan) by providing the other party with sufficient prior written notice.\u00a0
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    c. Upon the termination of the Services by us, we will refund you an amount corresponding to the Fees (including the cost of medications), less: (i) the Non-Refundable Fee as outlined in the Welcome Letter, (ii) if a Treatment was prescribed, we will cease the subscription and no other fees shall be payable by you and no refund shall be payable by us.\u00a0
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    d. Upon the termination of the Services by you, we will refund you an amount corresponding to the Fees (including the cost of medications), less: (i) the Non-Refundable Fee as outlined in the Welcome Letter, (ii) if a Treatment was prescribed, and you are within the initial subscription period (being the minimum period of the subscription that you have selected) you must pay the remaining balance left for the subscription period as if you were to continue the Services.\u00a0\u00a0<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    9. Non Payment by You:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    You are expected to make payments on the date the subscription payment is due. This is a requirement for Us to\u00a0provide You\u00a0continued treatment.\u00a0\u00a0<\/p>

    a. Where you\u00a0fail to\u00a0make a subscription payment on\u00a0time\u00a0you may be charged a non-payment fee by us of\u00a0\u00a324\u00a0for collection administration. Interest may be charged at a rate of 20% per annum for\u00a0late payments.\u00a0<\/p>

    b. Where you stop making payments, fail to continue with the subscription payments, fail to make a payment for over 30 days, or advise us that you will no longer make payments for the subscription as agreed to under this agreement, you agree that we may charge you a Cancellation Fee equivalent to the sum of all of the remaining payments under the minimum duration of the subscription program (as per 9. c. above) in full and that you will pay that balance. This Cancellation Fee does not include any Services or medication. The Cancellation Fee may be discounted by up to a maximum of 15% at our complete discretion and only where no payments are late or where\u00a0collections\u00a0activity has not been\u00a0initiated\u00a0by us.\u00a0\u00a0<\/p>

    Should you not pay outstanding payments, or the Cancellation Fee as determined by us, you understand that we may use third party collection Services, credit reporting and other legal remedies in order to recover amounts owed by you to us, including further costs incurred by us in collection activities of your debt to us. You also understand that the Medical Practitioner,\u00a0pharmacy\u00a0or other service providers who have provided Services may become creditors to the debts you owe under this agreement and may separately take steps, legal or otherwise, to recover amounts owed by you to them.\u00a0<\/p>

    c. Where you\u00a0initiate\u00a0a chargeback or raise a dispute through your credit card merchant or bank for amounts previously paid to us for Services or medications provided to you, you understand that we may take immediate collection action as above in 10. b. We shall also counter the dispute raised by you by providing evidence that you have signed this agreement, agreed by phone, provided us with photo ID, received Services such as Medical Practitioner Services and medication provided by a compounding pharmacy. We shall also\u00a0immediately\u00a0place your program on\u00a0hold\u00a0pending cancellation. Where we are successful in countering the dispute or chargeback, your program shall be cancelled, and you will no longer be eligible for Services with our business unless you\u00a0pay to\u00a0us a chargeback administration fee of\u00a0\u00a3241.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    10. Intellectual property\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    a. Unless expressly stated otherwise, we are the sole owner of all the copyright, trademarks, trade names, patents and other intellectual property rights created, developed, subsisting or used in our information, works and other materials we provide you in providing our Services (MHC Materials), including but not limited to our education brochures and other information resources.\u00a0
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    b. Except to the extent required for you to receive and use the Services under this Agreement, or as required under law, you must not access, use, republish, reproduce, copy, sell, modify, or otherwise exploit (in full or in part), the MHC Materials, without our express prior written consent.\u00a0\u00a0
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    c. This clause 11\u00a0survives the termination of this Agreement.\u00a0<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    11. Governing law\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    <\/span><\/span>This Agreement is governed by the laws of United Kingdom. <\/span>
    I. Governing Law <\/span>
    The Parties hereby agree that: <\/span>
    a. all aspects of the relationship between the Client\/You and Us, including but not limited to Us providing medical services to the Client\/You, shall be governed by the laws of United Kingdom and  <\/span><\/p>


    <\/span>b. the resolution of any and all disputes arising from or in connection with the relationship between the Client and Us, including but not limited to lawsuits, complaints and\/or disputes directly or indirectly related to the standard of professional or medical services, shall be governed by and construed in accordance with the laws of United Kingdom ; <\/span><\/p>


    <\/span>II. Indemnification  <\/span>
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    The Parties hereby agree that: <\/span>
    a. the medical or other healthcare services provided by Us to the Client\/You will be provided by physicians and\/or nurses, who are insured in United Kingdom , and licensed to practice in United Kingdom ; and <\/span><\/p>

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    b. The Client\/You release Us from and indemnify Us against any and all claims by the Client\/You in connection with any act or omission of the Medical Practitioner or of any pharmacist from whom we source the Client\/Your Treatment, in any Courts and\/or regulatory or administrative bodies.  <\/span>
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    III. Patient Undertaking and Acknowledgement of Detrimental Reliance <\/span>
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    The Client\/You hereby expressly acknowledges that: <\/span>
    a. We have agreed to provide services to the Client\/You in reliance upon the Client\/Your Undertaking and Agreement that: in the event the Client\/You has any complaint, demand, proceeding or cause of action arising from or in connection with the relationship between Client\/You and Us, the provision of services, and\/or the standards of care or practice, that the Client\/You will resort only to the United Kingdom Courts and\/or regulatory or administrative bodies of United Kingdom ; and no other jurisdiction; and  <\/span>
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    b. We are relying on the Client\/Your Undertaking and Agreement to attorn to United Kingdom jurisdiction; and <\/span>
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    c. If the Client\/You had not agreed to these conditions, We would have declined the Client\/Your request for  <\/span>
    services. <\/span><\/p>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    Important<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    By signing this document, you declare that all the information you have provided during Your consultation are correct to the best of Your knowledge, and release MHC from any medical or legal liabilities resulting from any incorrect information you have provided during Your consultation. You also release MHC from any medical or legal liabilities resulting from any incorrect information you may provide for the duration of Your program. You also agree to be contacted monthly by phone call, so an MHC performance manager can track Your progress, check Your medicine supply, and adjust Your medication if necessary.\u00a0\u00a0<\/p>